KaseSync: Boosting Community Engagement and Customer Retention With Community-CRM Integration
2 out of 3 customers agree to have higher customer service expectations than last year.
Customer expectations continue to rise. And tapping into these expectations is the key to driving conversions and growing your business.
Thus, businesses are now leveraging multiple channels like CRM, online communities, and more to offer seamless support to their customers. But handling customer queries over multiple channels can be overwhelming and can gradually affect the efficacy of your customer support delivery.
So, how can businesses overcome this challenge? The answer is- Integration.
Let’s dive deeper to understand how community-CRM integration helps you foster better customer relationships and boost ROI.
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