Gainsight Jira Integration for Streamlined Idea Management

Why Integrate Gainsight and Jira?

The Gainsight Jira integration enables organizations to streamline processes and enhance productivity. With this integration, organizations can efficiently overcome operational challenges, misaligned workflows, and communication gaps that can significantly hinder business growth and customer satisfaction.

Let’s delve into some challenges organizations face without this integration.

Missed Opportunities to Capture User Ideas

Without the integration, valuable user insights get overlooked, leading to missed opportunities for innovation and improvement.

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Ineffective Decision-Making

Without integrated data, decision-makers struggle to use valuable user insights effectively. This hinders the alignment of strategies with actual user needs.

Increased Workload for Community Moderators

Community moderators face significant workload challenges as they manage large volumes of content and maintain engagement, which can result in burnout.

Manual Tracking of Ideas

Manual tracking of ideas is time-consuming and prone to errors. This results in inefficiencies and difficulty in prioritizing user feedback.

Persona-Based Use Cases

Community Moderator

The Gainsight Jira integration boosts community moderators’ efficiency by automating idea tracking. With automatic logging of actionable ideas and status updates, moderators no longer need to manage these tasks manually. This enables them to spend more time engaging with users, driving discussions, and fostering a collaborative environment, enhancing overall community engagement.

Product Manager

This integration enables product managers to leverage actionable user insights, which help shape the product roadmap. The automatic syncing of ideas into actionable Jira tickets also allows efficient prioritization of features and improvements. This ensures that user needs are promptly addressed and incorporated into the product development process.

Community Admin

The Gainsight Jira integration fosters greater community engagement by allowing the automatic syncing of user ideas into Jira. This smooth flow of information ensures timely responses, keeping the community informed and engaged. It also allows admins to monitor performance, access logs, and generate reports for quick issue resolution.

Simplify Idea Tracking With KaseSync

KaseSync, a Gainsight Jira connector developed by Grazitti Interactive, automates the conversion of community ideas into Jira tickets. This streamlines idea management and eliminates the effort needed for manual tracking.

With support for a wide range of community platforms, including Khoros, Vanilla, Higher Logic, Hivebrite, and Bettermode, Kasesync offers flexible integration options to meet the diverse needs of any business.

Checkout KaseSync on Atlassian Marketplace ->

Turn Community Ideas Into Innovation With the Key Features of KaseSync

Comprehensive Field Syncing

The integration supports synchronization of standard fields such as subject, description, status, attachments, tags, labels, votes, and comments between the community platform and Jira. It also syncs custom fields, enabling organizations to tailor the system to their needs.

Threshold-Based Syncing

When synced, admins can configure thresholds to define precise criteria such as vote count, comment count, and post time. This flexibility ensures that only the most relevant and engaging ideas—based on community activity—are automatically converted into Jira tickets.

Private Comment Handling

This feature enables admins to set rules that block private comments from syncing between the community and Jira. It helps keep sensitive information secure and ensures privacy compliance.

Flexible Mapping and Configuration

KaseSync features an intuitive admin portal that allows organizations to decide which community ideas should sync with specific Jira projects. It also supports flexible status mapping, ensuring seamless alignment between the community and Jira.

Bi-Directional Data Flow

KaseSync supports both unidirectional and bidirectional data flow, giving organizations the flexibility to choose the synchronization mode that suits their needs. It ensures that updates on one platform are automatically reflected on the other, maintaining consistency and boosting efficiency across systems.

Manual and Automatic Synchronization Modes

Admins can customize the synchronization process by choosing between manual and automatic options to suit their needs. Moderators also have the flexibility to trigger synchronization manually, ensuring they control when community ideas are converted into Jira tickets.

What Makes Gainsight Jira Integration a Game Changer?

40%

Increase in community engagement

50%

Reduction in idea-to-ticket conversion time

30%

Faster time-to-market for new product features

80%

Improvement in team collaboration

The Key Advantages of Gainsight and Jira Integration

Accelerates Product Innovation

Transforms user feedback into Jira tickets, ensuring teams align with user needs. Additionally, it accelerates innovation cycles, enabling frequent product updates.

Shortens Time-to-Market

Automated idea capturing and ticket creation eliminate manual processes, speeding decision-making. This accelerates product enhancement for faster time-to-market.

Improves Transparency and Engagement

Real-time updates allow stakeholders to track the status & progress of user ideas as they transition into Jira tickets. This ensures communication & alignment throughout.

Provides Competitive Advantage

Leveraging user insights not only drives innovation, but also attracts new customers, fosters loyalty, and strengthens competitive advantage.

Got Questions? We Have Answers!

Explore Our Frequently Asked Questions (FAQs)

Why do I need Gainsight and Jira integration?

The Gainsight Jira integration allows you to seamlessly capture user ideas and feedback, automatically converting them into actionable Jira tickets. This integration streamlines workflows, improves inter-team collaboration, ensures better alignment with customer needs, and accelerates product development by reducing manual effort and improving decision-making. Furthermore, it can help different users in the following ways:

Community Moderators: They can focus more on keeping the community engaged instead of manually tracking ideas.
Product Managers: They can develop the product roadmap according to the user feedback and cater to user needs.
Community Users: The ideas are efficiently captured and acknowledged, which increases overall customer satisfaction.
Community Admin: The integration enhances community engagement by automatically syncing user ideas into Jira, ensuring timely responses and keeping the community informed, while enabling admins to monitor performance and resolve issues efficiently.

Can I customize the synchronization between Gainsight and Jira using the connector?

Yes, KaseSync offers features that allow flexible field syncing, threshold-based syncing, and status mapping. Furthermore, you can configure which ideas should be synced to which Jira projects, and set criteria like vote count or comment activity for automatic syncing.

Can I connect any other community platform with Jira using KaseSync?

KaseSync supports a wide range of community platforms including Khoros, Vanilla, Higher Logic, Hivebrite, and Bettermode. This ensures flexibility for businesses using different community tools.

Can I manage data synchronization between Gainsight and Jira using KaseSync?

Yes, you can choose the synchronization mode that best fits your needs using Kasesync. It supports both unidirectional and bidirectional data flow.

Can I get a free and personalized demo of the Gainsight Jira connector?

Yes, you can book a personalized demo to see how KaseSync facilitates seamless integration between Gainsight and Jira, customized to your business requirements and unique use cases. And, discover how it can streamline idea management for your team, improve collaboration, and enhance overall efficiency. You can book a complimentary demo here.

Gainsight Jira Integration