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Seamlessly Integrate Your Online Communities with Leading Support Platforms

Enhance Customer Experience and Optimize Support Operations

Our Valued Customers

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Streamline Support Delivery and Enrich Your Customer Experience With KaseSync

Improved Operational Efficiency

Developed by Grazitti Interactive, KaseSync is a comprehensive solution that facilitates online community and support integration with tools like Salesforce, Jira, and Zendesk. It bridges the gap between community users and your support team, ensuring seamless communication and swift issue resolution.

Furthermore, KaseSync now features AI-powered Case Sentiment Analysis that analyzes comments to recognize the user sentiments as negative, neutral, and positive percentages. This enables support teams to prioritize issues and provide immediate attention to cases, ultimately enhancing user experience. Additionally, the admin dashboard provides a complete overview of all cases for efficient resource allocation.

Leverage KaseSync to transform your customer support experience today!

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Integrating Your Online Community with Top Platforms

The Online Community & Salesforce Connector empowers users to create issues or cases directly on their community platform, all while improving customer support efficiency.
Automates the transfer

Automates the transfer of community-generated case content directly into your Salesforce CRM, reducing manual data entry and operational bottlenecks.

Enhances productivity

Enhances productivity, minimizes errors, and ensures that all customer inquiries are promptly and accurately addressed for enhanced customer experience.

Reduces Salesforce licensing costs

Reduces Salesforce licensing costs using a single integrated system instead of maintaining separate licenses for community and Salesforce platforms.

Fosters better communication

Fosters better communication and collaboration between the support teams by providing a unified customer view of customer cases and feedback.

The Community & Jira integration automates the synchronization of community ideas into Jira tickets, eliminating the need for manual moderation and data transfer.
Streamline support workflows

Streamline support workflows for community moderators, product teams, and developers with automated processes.

provide stakeholders with greater visibility

Provide stakeholders with greater visibility into the status and progress of community-generated ideas through real-time synchronization.

Enables faster decision-making and response

Enables faster decision-making and response times with immediate access to community feedback.

Allows admins

Allows admins to prevent syncing of private comments between the community and Jira to keep sensitive information secure.

The Online Community & ServiceNow connector allows members to create cases/ issues directly on their community platform, without switching.
Transfers community-generated case

Transfers community-generated case content directly into ServiceNow automatically, minimizing manual data entry and eliminating operational bottlenecks.

Increases operational efficiency

Increases operational efficiency, decreases errors, and ensures all customer questions are addressed quickly and accurately, enhancing overall customer satisfaction.

Reduces ticket resolution time

Reduces ticket resolution time by offering support teams immediate visibility into detailed community interactions and customer feedback.

Improves support team communication

Improves support team communication and collaboration by providing a cohesive perspective on customer cases and feedback.

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Request a Customized Use Case: Share Your Business Requirements for Expert Feedback

Automate Workflows & Deliver Effective Customer Support

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How KaseSync Helped 6sense Remove Friction From Their Support Process

Catch Heather Foe, Senior Director of Customer Marketing & Communities, sharing insights on how KaseSync benefited 6sense, a leader in B2B intelligence, at Community (re)Focus, 2023.

In exploring the evolution of the client's support infrastructure and the transformative impact of KaseSync, we delve into four key aspects:

  • How KaseSync enabled 6Sense to increase their case deflection rate?
  • What strategies led 6Sense to be able to improve their community engagement?
  • How KaseSync empowered 6Sense to reduce their support costs?
  • What were the key drivers behind 6Sense's rise in support productivity?
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Experience the Future of Customer Support

Transform Your Community and Support Operations With KaseSync

Improved Operational Efficiency

Improved Operational Efficiency

Global Reach and Multilingual Support

Global Reach and Multilingual Support

Flexible File Management

Flexible File Management

Effortless Case Escalation

Effortless Case Escalation

Connect and Conquer: Witness 2X Productivity With Community-Support Integration

33%

Increase in Case Deflection Rate

Make resource navigation a breeze with the advanced federated search feature that displays relevant resources to community users.

30%

Higher Community Engagement

Enable community users to create support cases with just one click. The Automatic Case Escalation feature guarantees that no posts or queries are left unanswered.

47%

Decrease in Customer Support Cost

Ensure customer satisfaction by delivering quick support. Leverage your community’s resources for efficient, 24x7 self-service availability.

37%

Boost in Support Productivity

Empower support representatives to prioritize critical cases by converting discussion threads into resources.

80%

Reduction in Support License Cost

Witness 83% reduction in user licensing costs, all while streamlining case escalation.

42%

Quicker Case Resolution

Real-time data sync warrants a transparent case management process. Both customers and the support team can access recent updates instantly.

Here’s Why Our Customers Love Us

Frequently Asked Questions

Why should I choose KaseSync for my organization, and why is it important?
KaseSync allows you to manage support cases directly within your online community platform, reducing the need to switch between multiple systems and improving efficiency and customer satisfaction. It is important because it facilitates seamless data exchange, improves user engagement, and enables comprehensive management of community activities within a unified ecosystem.
KaseSync is scalable and customizable, allowing it to integrate any online community platform with any support tool. Currently, we have a working proof of concepts (POCs) for the following platforms: Salesforce, NetSuite, Zendesk, MS Dynamics, Jira, ServiceNow, Khoros, Higher Logic Vanilla, Bettermode, and Gainsight.
The Slack/MS Teams Connector enables real-time communication and collaboration by integrating your community platform with Slack/MS Teams. Moderators receive instant notifications about community discussions containing specific keywords. It can also enable you to respond directly from Slack/MS Teams, ensuring timely and efficient moderation without logging into the community platform.
Jira Integration allows community-generated ideas and feedback to be automatically converted into actionable Jira tickets. This integration streamlines the workflow between community and product teams, ensuring that valuable community insights are captured, tracked, and prioritized efficiently in the project management tool.