Maximize Productivity, Drive Engagement, and Cut Support Costs
Developed by Grazitti Interactive, KaseSync is a comprehensive solution that facilitates online community and support integration with tools like Salesforce, Jira, and Zendesk. It bridges the gap between community users and your support team, ensuring swift communication and issue resolution.
Furthermore, KaseSync now features AI-powered Case Sentiment Analysis that analyzes comments to recognize the user sentiments as negative, neutral, and positive percentages. This enables support teams to prioritize issues and provide immediate attention to cases, ultimately enhancing user experience. Additionally, the admin dashboard provides a complete overview of all cases for efficient resource allocation.
Leverage KaseSync to transform your customer support experience today!
Facilitates a two-way sync of data with comments and attachments. Additionally, community members can escalate issues directly, while support agents can resolve them from the CRM.
Enables automatic escalation of unanswered community member posts to cases after a defined time interval for timely resolution.
The customer support team can access a customer's interaction history, helping them understand past challenges and solutions offered, leading to more personalized responses.
This feature streamlines self-service by listing relevant cases when community members try to escalate their issues, thereby deflecting cases and easing the support workload.
Community and support integration with CCed case management consolidates related issues into a single case without creating multiple cases, improving efficiency and resolution speed.
This feature empowers customers to emphasize key issues in case comments using bold, italics, and underlining, ensuring clearer and more effective communication with support teams.
KaseSync automates syncing knowledge resources across platforms, keeping the knowledge base up-to-date. It also sends auto-generated emails to keep teams informed, ensuring smooth information flow.
The connector gives the admin easy control to adjust configurations like account details, filters, fields, and more. Additionally, customizable dashboards provide real-time oversight of all cases and support activities.
Automates the transfer of community-generated case content directly into Salesforce, reducing manual data entry and operational bottlenecks.
improves productivity, minimizes errors, and ensures that all customer inquiries are promptly and accurately addressed for enhanced customer experience.
Reduces licensing costs by streamlining processes with an integrated platform, eliminating the need for separate licensing costs.
Improves support team collaboration by providing a clear visibility to customer cases and feedback.
Streamlines support workflows for community moderators, product teams, and developers by automating processes.
Provides stakeholders with greater visibility into the status and progress of community-generated ideas through real-time synchronization.
Enables faster decision-making and response time with immediate access to community feedback.
Allows admins to prevent syncing of private comments between the community and Jira to keep sensitive information secure.
Transfers community-generated case content directly into ServiceNow automatically, minimizing manual data entry.
Increases operational efficiency, decreases errors, and ensures all customer questions are addressed quickly and accurately, improving overall customer satisfaction.
Reduces ticket resolution time by offering support teams immediate visibility into detailed community interactions and customer feedback.
Facilitates seamless collaboration by providing a unified view of customer cases and feedback, driving faster resolution.
Catch Heather Foe, Senior Director of Customer Marketing & Communities, sharing insights on how KaseSync benefited 6sense, a leader in B2B intelligence, at Community (re)Focus, 2023.
In exploring the evolution of the client's support infrastructure and the transformative impact of KaseSync, we delve into four key aspects:
80%
Reduction in Support License Costs
Witness 83% reduction in user licensing costs, all while streamlining case escalation.
30%
Higher Community Engagement
Enable community users to create support cases with just one click. The Automatic Case Escalation feature guarantees that no posts or queries are left unanswered.
33%
Increase in Case Deflection Rate
Make resource navigation a breeze with the advanced federated search feature that displays relevant resources to community users.
"Team Grazitti helped us revolutionize our ASC Support Portal! Their 'Mark as Resolved' functionality is exceptional, saving us valuable time and effort by allowing direct case closures. The 'CC to Case' feature is a huge win, enabling us to add all necessary stakeholders from the start and significantly simplifying our workflow. We're proud to see such impactful improvements in our processes!"
Sean Morris
Senior Manager at D2L
